Frequently Asked Questions

pkrber requires a valid government-issued identity document for KYC. Pakistani users typically submit a clear scan or photo of their CNIC (Computerised National Identity Card) or a valid passport. We may also request proof of address — such as a utility bill or bank statement — and, in some cases, proof of payment method. All documents are processed securely and handled in line with our Privacy Policy.

No. pkrber operates a strict one-account-per-person policy. Duplicate accounts are not permitted and may result in the suspension of all associated accounts and forfeiture of any outstanding balances. If you have forgotten your login credentials, use the password reset option on the login page or contact our support team at [email protected] for assistance.

You must be at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — to register and use pkrber. Age is verified during the KYC process. Any account found to belong to an underage user will be immediately closed and any funds returned in line with applicable rules. pkrber has zero tolerance for underage gambling.

Some basic details — such as your preferred language or marketing preferences — can be updated directly in your Account Settings. Changes to core identity information (legal name, date of birth) require submitting updated documentation through our support team at [email protected], as these fields are linked to your KYC verification record. Processing typically takes 1–3 business days.

Minimum deposit amounts vary depending on the payment method selected. As a general guide, pkrber supports deposits starting from PKR 500 for most methods. Maximum deposit limits also apply per transaction and per day. Exact limits for each payment option are displayed on the cashier screen when you select your preferred method.

pkrber displays balances and transactions in PKR and references familiar local payment methods for context, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as crypto options such as BTC and USDT. These references are provided for user familiarity only. pkrber does not claim that any of these providers endorse or support gambling transactions.

Withdrawal processing times depend on the method chosen and whether your account KYC is fully verified. In most cases, withdrawal requests are reviewed within 24 hours. Once approved, funds are typically received within 1–5 business days depending on the payment method. Crypto withdrawals are generally faster. Pending KYC verification can delay withdrawals, so we recommend completing verification early.

pkrber does not charge internal fees on standard deposits or withdrawals. However, your chosen payment provider may apply its own transaction fees or currency conversion charges independently. For crypto transactions, standard network fees apply and are outside pkrber's control. Always check the total amount you will receive before confirming a withdrawal request.

Withdrawals may be declined for several reasons: incomplete KYC verification, an outstanding wagering requirement attached to a bonus, a mismatch between the withdrawal method and the original deposit method, or a security review flag on the account. If your withdrawal was declined, you will receive a notification explaining the reason. Contact [email protected] with your account details for a full review.

pkrber covers a broad range of sports markets including Pakistan cricket, PSL T20 fixtures, ICC tournaments (World Cup, Champions Trophy, Test series), international and domestic football, UFC and combat sports, tennis, basketball and esports. Pre-match and live in-play markets are available for major events. Coverage is updated ahead of each season to include the latest fixtures.

Live in-play betting lets you place bets on a match or event while it is actively in progress. Odds update in real time based on the current game state — so during a PSL T20 match, for example, you can bet on the next wicket, the next over total or the eventual match winner after watching the first few overs. A stable internet connection is recommended for the best live betting experience.

pkrber's live casino suite includes baccarat, roulette (European and American variants), blackjack, poker-style tables and game-show-format live games. All live tables are hosted by professional dealers via high-definition video stream. Tables operate around the clock with multiple stake ranges — from PKR 100 entry-level tables through to high-limit VIP options.

Yes. pkrber offers a large catalogue of slot titles and instant-win games from multiple software providers, covering classic three-reel slots, modern video slots with bonus features, progressive jackpot games and crash-style instant games. All games are available directly in your browser — no download required — and all stakes and winnings are displayed in PKR.

Minimum stake amounts vary by sport and market type. Most standard sports markets on pkrber support a minimum bet of PKR 100 per selection. Accumulator and system bet minimums may differ. Maximum stake limits per market are displayed on the bet slip before you confirm your wager. Limits may be adjusted for major events such as ICC finals and PSL knockout rounds.

pkrber offers a welcome bonus for newly registered and verified users. The current welcome offer details — including the bonus amount in PKR, the qualifying deposit requirement and the wagering conditions — are displayed on the homepage promotions section and updated periodically. Always read the full Terms & Conditions for any promotion before opting in, as wagering requirements and eligible games vary.

A wagering requirement specifies how many times you must bet through a bonus amount before any winnings derived from it become withdrawable as real money. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before withdrawal. Not all game types contribute equally — slots may count 100% while certain live casino games contribute a lower percentage. Check the specific promotion terms for full details.

Yes. All pkrber bonuses carry an expiry date, which is clearly stated in the individual promotion's terms. If the wagering requirement is not completed within the specified period, the bonus and any associated winnings are forfeited automatically. Expiry periods vary by promotion — typically between 7 and 30 days from the date the bonus is credited to your account. Check your active bonus details in the "My Bonuses" section of your account.

Yes. pkrber regularly runs promotions for existing users, including reload bonuses, free bet offers tied to major cricket and PSL events, ICC tournament specials, cashback deals and loyalty rewards. Promotions are announced via email and through the on-site promotions page. Users who have activated responsible gambling tools such as self-exclusion or deposit limits will not receive promotional marketing communications during those active periods.

You may be able to withdraw your original deposit before completing a wagering requirement, but doing so will typically result in the bonus and any associated winnings being forfeited. In some cases, withdrawing early may cancel the bonus entirely. The exact rules depend on the specific promotion. If you are unsure, contact our support team before initiating a withdrawal — we can clarify what will happen to your bonus balance.

pkrber uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal and financial information is stored in secured, access-controlled environments. We do not sell or share your data with third parties for marketing purposes without your consent. Full details of how we collect, store and process your data are set out in our Privacy Policy.

Deposit and loss limits can be set directly from the Player Protection section within your Account Settings. You can choose daily, weekly or monthly periods and specify your maximum amount in PKR. Limits take effect immediately once saved. Reducing a limit applies straight away, while requests to increase a limit are subject to a mandatory cooling-off period before the new limit becomes active.

Self-exclusion allows you to block access to your pkrber account for a chosen period — options include 6 months, 1 year, 3 years or permanent exclusion. Once activated, you cannot log in, deposit or bet, and all marketing communications are stopped. To request self-exclusion, go to Account Settings → Player Protection, or contact [email protected]. Self-exclusion cannot be reversed within the chosen period.

Pakistan has specific laws governing gambling, including the Prevention of Gambling Act, 1977. pkrber does not claim to be licensed, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any Pakistani financial institution. Users are solely responsible for understanding and complying with all applicable local laws before participating on the platform. This answer does not constitute legal advice.

If gambling is causing stress, financial strain or problems in your personal life, please act immediately. Use the self-exclusion tool in your Account Settings, or contact our support team at [email protected] to have your account restricted or closed. We also strongly encourage speaking to a trusted person in your life and seeking independent support from recognised problem gambling organisations. Our full Responsible Gambling guidance is available at pkrber.cam/responsible-gambling.